Return & Refund Policy
Thank you for shopping with Sparsec Systems Limited.
Return Period
Customers have up to 7 days from the date of delivery to return an item.
- Returns should be sent or delivered to our physical store address:
Ground floor, Ribeiro House, Gaberone Road, Nairobi, Kenya
Eligibility for Returns
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The item must be in original, unused condition and in original packaging.
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All accessories, manuals, and warranty cards must be included.
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Proof of purchase (receipt or order confirmation) is required.
Return Shipping
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– Return shipping costs are the responsibility of the customer.
- – Returns should be sent or delivered to our physical store address:
Ground floor, Ribeiro House, Gaberone Road, Nairobi, Kenya -
– Items returned without required documentation may be refused.
Refund Processing
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Refunds will be issued within 14 days of receiving the returned item.
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Refunds will be processed within 5-7 business days of inspection.
Non-Returnable Items
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Items marked as “final sale” or “non-returnable.”
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Products that show signs of wear, damage, or alterations.
Inspection
Returned items are inspected. If eligibility criteria are not met, we will return the item and notify the customer.
Exchanges
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Exchanges are allowed for similar products of equal value if in stock.
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If unavailable, store credit will be issued.
Store Credit
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Store credit must be used within 6 months from date of issue.
Policy Applicability
This policy applies to customers in Kenya and is written in English.
call us on: (+254) 725 000 024 for more information